How do I return an item? 1. Parts purchased may be returned within 90 days of purchase for a refund of purchase price. Shipping cost will not be refunded. 2. Parts must be unused and in resale-able condition. No refund of a partial kit – kit will be returned to customer at customer cost. 3. All returns must be accompanied by the original invoice and a return authorization number. Call 336-699- 8949 to obtain a return authorization number. Parts returned without a copy of the original invoice and return authorization number will not be processed. 4. Returns sent COD or freight collect will not be accepted. It is recommended that all returned parts be insured and shipped with a carrier that provides a tracking number in the event the package is lost or damaged. 5. Refunds will be issued in the form of the original payment. 6. There will be a 5% restocking fee. Returns should be addressed to: Nu-Relics Power Windows, LLC 6621 E Old US 421 Hwy East Bend, NC 27018